Question One: Is There a Real Person Behind the Account?
The first and most basic question is answered with two documents. The detail is below.
A government photo ID as the starting point
The requirements for the ID are set — a government-issued document with a photograph, a name that matches the account, and a signature present. The usual reasons for a return:
- Cropped edges of the document
- Glare from the flash
- An unreadable date
- A photo taken at an angle
A tip — shoot the whole document in even light and do not edit the image.
A selfie that ties the document to its owner
The selfie shows the holder holding the same ID, with the face and the document details readable. The purpose is to confirm the document belongs to the applicant, rather than being found or passed on. Check the readability before sending, so you do not go round the loop again.
Question Two: Is the Player Old Enough to Be Here?
The second question is age, and a licensing requirement sits behind it. The detail is below.
The 18+ rule and the validity window of the document
Only adults aged 18 and over may play, and age is confirmed with the same ID. A separate requirement applies — the document’s validity must not end within the next three months, or the set is returned. Age is confirmed formally at registration, but documentary confirmation comes at the check.
| Question | Answered by | Key rule |
| Real person? | Photo ID plus a selfie | Name matches, signature present |
| Old enough? | The same ID | Not expiring within 3 months |
| Where you live? | Bank statement or utility bill | Issued within 3 months |
| Where money is from? | Extra detail at higher risk | Triggered by sums and flags |
Question Three: Where Does the Player Actually Live?
The third question is address, with its own stricter rules. The detail is below.
Documents that confirm a home address
Two documents are accepted — a bank statement or a utility bill — with the name matching the account and the ID. The purpose is to settle the country of residence, which ties directly to the platform’s geographic restrictions.
The three-month freshness rule and the country list behind it
The proof of address must be issued no earlier than three months before submission, so last year’s statement will not do — the commonest reason for a repeat request. One thing worth checking early — the verification policy runs a separate, wider list of restricted countries that does not match the short list of unavailable markets.
Question Four: Where Did the Money Come From?
The fourth question sits behind anti-money-laundering procedures, and it explains why the size of the request differs between players. The detail is below.
The three moments documents get requested
The triggers for a request:
- Total deposits above EUR 10,000 over the account’s lifetime
- Any withdrawal request
- Suspicious activity on the account
Transaction monitoring runs constantly, and the operator may ask for documents at any moment and limit operations until identity is confirmed. The sequence holds — data filled in, contact confirmed, a first real deposit made, then documents on request.
Three depths of due diligence and what moves you between them
There are three levels, in plain terms:
- Simplified, for low-risk cases
- Standard, which most players pass before a first payout
- Enhanced, at higher risk, with extra questions on the source of funds
The neutral triggers for the top level are large sums, unusual operations and an internal-monitoring flag. Enhanced checking is not an accusation.
| Level | When it applies | What is asked |
| Simplified | Low risk | Basic identity confirmation |
| Standard | Most players, before a payout | Full three-document set |
| Enhanced | Higher risk, flags | Extra detail, source of funds |
When All Four Questions Are Answered
The last part is what happens after the documents are sent. The outcomes are below.
Cleared, returned, or asked for a second time
Three outcomes follow:
- With a complete and correct set, the account is approved
- On a refusal, the player gets a written reason and a ticket number, then may submit again
- The operator may request documents again at any time
The practical takeaway is that clearing the check in advance beats doing it on the day of an urgent payout. Since registration, deposits and play are all open before any document is asked for, there is nothing to lose by preparing the set early and everything to gain when the first withdrawal comes. This resource takes no part in the check and cannot affect its result, and the operator publishes the requirements that apply.